Guest Relations Representative
Core
Provide world-class customer service, safety enforcement, and public assistance to guests at the Paycom Center arena and convention center during events.
Role type
Guest Relations Representative (Event Support)
Builds
Guest experience and safety protocols for arena and convention center events
Domain
Event management / Hospitality / Public assembly facilities
Deliverable
client delivery
Required skills
customer service, problem solving, conflict resolution, emergency response, ADA compliance knowledge, crowd monitoring, policy enforcement
Preferred skills
flexibility, teamwork, physical stamina
Responsibilities
Greet and seat guests, assist with elevator/escalator services, respond to guest complaints, enforce building policies, monitor crowds, provide lost and found assistance, assist during evacuations, help guests with ADA needs
Seniority
Entry-level, part-time