Guest Services Ambassador | Cleveland Browns
Core
Greet and welcome guests at Huntington Bank Field, provide directions to seating and facilities, and assist with questions to enhance the fan experience.
Role type
Part-time seasonal guest services team member
Builds
Fan experience at Cleveland Browns home games and events
Domain
Sports venue operations
Deliverable
physical/clinical work
Required skills
Greeting and welcome, customer service, policy enforcement, direction giving, incident reporting, physical stamina for standing and stairs, outdoor work capability, reliable transportation, background check clearance, drug screening pass, age 18+
Preferred skills
Friendly demeanor, professional appearance, guest-first mindset
Responsibilities
Greet guests upon entry, provide accurate directions to seating and restrooms, assist with questions and concerns, enforce venue policies, report incidents to Team Leaders, thank guests upon departure
Seniority
Entry-level, seasonal part-time