Senior Director of Event and Guest Experience
Core
Strategic leadership for event operations and guest experience at a premier multi-venue facility, ensuring high-quality service delivery and operational efficiency.
Role type
Senior Director of Event and Guest Experience
Builds
Integrated event outcomes and superior guest experiences across convention centers, stadiums, and arenas
Domain
Public assembly facilities / Event Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Executive project management, operational risk mitigation, tenant engagement, post-event evaluation, cross-functional collaboration, strategic visioning, data-driven decision making, KPI establishment, team leadership and development, budget preparation and monitoring, contract negotiation, policy development, compliance management, crisis and crowd control, stakeholder liaison
Preferred skills
Experience managing facilities of similar size and type, knowledge of event solicitation and presentation, familiarity with safety regulations and federal/state/local laws
Technologies
None stated
Responsibilities
Provide executive-level project management oversight for multiple concurrent events; Establish standardized project management processes and accountability frameworks; Identify operational risks and implement mitigation strategies; Conduct post-event evaluations and lead continuous improvement initiatives; Collaborate with internal departments and external partners to deliver integrated outcomes; Shape long-term vision, standards, and goals for event operations; Use data and guest insights to inform strategic decisions; Partner with executive leadership to drive innovation and efficiency; Establish and monitor KPIs for service quality and team performance; Ensure successful event coordination through leadership and team development; Coordinate outside service needs with vendors using structured project planning; Develop strategic partnerships to support revenue generation and fiscal management; Prepare and monitor Event Services department budgets; Review and approve event schedules; Meet with potential clients to advise on requirements and negotiate additional services; Serve as liaison for clients and internal partners to ensure consistent service; Direct, supervise, and schedule event management services, staffing, security, crowd management, and safety personnel; Represent the facility at tradeshows and industry meetings; Prepare monthly event reports for General Manager and Board; Develop and monitor compliance with policies and procedures; Establish customer service standards and ensure department training; Negotiate contracts with suppliers for facility activities; Act as Manager on Duty (MOD) to maintain total responsibility over clients, staff, and safety; Lead, mentor, and develop managers through performance management and succession planning; Work extended and/or irregular hours including nights, weekends, and holidays
Seniority
Senior Director, strategic leadership and team development
