Senior Director of Event and Guest Experience
Core
Senior leader responsible for coordinating day-to-day event and guest services activities, providing strategic long-range leadership for event operations, and controlling the front-of-house division at a premier multi-venue facility.
Role type
Senior Director of Event and Guest Experience
Builds
Integrated, high-quality event outcomes and guest experiences across four major venues (Convention Center, Stadium, Astrodome, Arena).
Domain
Public assembly facilities / Event Management / Hospitality
Required skills
Executive-level project management, operational risk mitigation, tenant engagement, post-event evaluation, cross-functional collaboration, strategic vision setting, data-driven decision making, KPI establishment, team leadership and development, budget preparation and monitoring, contract negotiation, safety and code compliance, crisis management, policy development.
Preferred skills
Facility management of same size/type, knowledge of public assembly regulations, crowd control expertise.
Technologies
None stated
Responsibilities
Provide executive-level project management oversight for multiple concurrent events; Establish standardized project management processes and accountability frameworks; Identify operational risks and implement corrective actions; Conduct post-event evaluations and lead continuous improvement initiatives; Collaborate with internal departments and external partners to deliver integrated outcomes; Serve as senior leader in shaping long-term vision and goals; Use data and guest insights to inform strategic decisions; Partner with executive leadership to drive innovation and efficiency; Establish and monitor KPIs related to service quality and team performance; Ensure successful event coordination through leadership and development of management teams; Coordinate outside service needs with vendors (F&B, decorators, electricians, telecom); Develop strategic partnerships to support revenue generation; Prepare and monitor Event Services department budget; Review and approve event schedules; Meet with potential clients and negotiate sales of additional services; Direct, supervise, and schedule event management services, staffing, security, crowd management, and safety personnel; Represent the facility at tradeshows and community events; Prepare monthly event reports for General Manager and Board; Develop and monitor compliance with policies and procedures; Establish customer service standards and ensure department training; Negotiate contracts with suppliers; Act as liaison between tenants, contractors, and emergency personnel; Rotate as Manager on Duty (MOD) to maintain total responsibility; Lead, mentor, and develop managers and supervisory staff; Establish clear performance expectations and accountability structures.
Seniority
Senior Director, strategic leadership and team management
