Clinical Business Operations Representative 1
Core
Facilitates prompt resolution of pre and post care problems in daily clinical operations, performing administrative and receptionist functions to manage patient care and records.
Role type
Administrative support representative (clinical operations)
Builds
Patient care workflows and administrative records for a medical department
Domain
Healthcare / Clinical Operations
Deliverable
product features
Required skills
Data entry, Patient record management, Telephone triage, Appointment scheduling, Insurance verification, Prior authorization processing, Communication
Responsibilities
Answering multiple telephones and triaging incoming calls, Obtaining and reviewing patient demographic and insurance information, Scheduling patient appointments and tests, Coordinating physician contact with home health agencies, Managing and scanning outside records into online systems, Calling prescriptions to pharmacies, Obtaining prior approvals for office visits and inpatient stays