Supervisor, Contact Center
Core
Supervise a team of contact center agents handling patient access, registration, verification, and authorization for the University of Miami Health System.
Role type
Senior IC contact center supervisor
Builds
Patient access and registration workflows for a university health system
Domain
Healthcare administration / Contact center operations
Required skills
Team supervision, performance management, metrics analysis, training delivery, policy compliance, scheduling, stakeholder collaboration
Preferred skills
Bachelor's degree in relevant field, experience as change agent in large teams
Technologies
Microsoft Office, UChart
Responsibilities
Monitor service and productivity metrics, coordinate with Quality Assurance and Flight Control teams, administer training programs, conduct performance reviews, ensure financial clearance and appointment accuracy, communicate policy updates
Seniority
Senior, hands-on IC