Patient Benefit Advisor 2
Core
Ensures patients have adequate insurance coverage, identifies coverage gaps, and facilitates payment arrangements for healthcare services.
Role type
Patient Benefit Advisor
Builds
Global payment packages and cost estimates for self-pay patients and guarantors
Domain
Healthcare administration / Patient financial services
Deliverable
dashboards & analysis
Required skills
Medical terminology, Customer service, Written and verbal communication, Detail orientation, Interpersonal skills
Preferred skills
None stated
Technologies
None stated
Responsibilities
Review scheduled services and insurance coverages to identify uninsured/under-insured patients; Create detailed cost estimates and global payment packages; Educate patients on costs, insurance coverage, and out-of-pocket expenses; Offer payment plans and identify alternate payment sources; Process credit card payments per PCI standards; Collaborate with departments, providers, and agencies to resolve financial obligations; Train new recruits on procedures and systems.
Seniority
Mid-level, individual contributor