Facilities Operations Control Representative
Core
Liaison to faculty, staff, and facility managers ensuring occupant safety and smooth facility operations.
Role type
Facilities Operations Control Representative
Builds
Facility operations continuity and safety protocols
Domain
Higher Education Facilities Management
Deliverable
dashboards & analysis
Required skills
Work order management, alarm system monitoring, customer service, vendor coordination, emergency response, data entry, conflict resolution, multi-tasking
Preferred skills
Learning agility, technical proficiency with office software, teamwork
Responsibilities
Answer phone calls and resolve issues; monitor and respond to email requests; ensure accurate reporting of alarm notifications; oversee work order control and management; distribute office supplies and maintain inventory; assist in planning and coordinating maintenance and repairs; monitor alarm systems (energy, fire, security, lift station); resolve customer complaints; dispatch work orders to contractors; maintain call trees for emergencies.