Sr. Customer Service Representative Full Time Bascom Palmer Eye Institute Miami, FL
Core
Receives, reviews, and addresses patient and public inquiries, complaints, and service requests via telephone, email, fax, and in-person; guides lower-level staff and handles complex problems.
Role type
Senior Customer Service Representative (Patient Access)
Builds
Patient flow and service resolution for a university-based eye institute
Domain
Healthcare / Patient Access
Deliverable
dashboards & analysis
Required skills
Conflict resolution, Research, Database management, Policy adherence, Inventory management, Cash handling
Preferred skills
Medical knowledge, Training new staff, Multitasking
Technologies
Office software, Computer applications, Internet tools
Responsibilities
Resolve routine and basic customer problems; Escalate unresolved grievances to leadership; Maintain knowledge of medical professionals and clinical trial resources; Provide escort assistance and directions to patients; Sell discounted parking passes and manage cash flow; Assist in training of new staff.
Seniority
Senior, hands-on IC