Clinical Business Operations Representative 2 (H)
Core
Facilitates prompt resolution of pre and post care problems in daily clinical operations, performing administrative and receptionist functions to manage patients and acquire care records.
Role type
Administrative and receptionist support for clinical operations
Builds
Patient care workflows and administrative records
Domain
Healthcare / Clinical Operations
Deliverable
dashboards & analysis
Required skills
Data entry, Patient demographic and insurance data management, Clinical record review, Telephone triage, Visitor greeting and inquiry handling, Confidentiality maintenance, Policy adherence
Preferred skills
Data collection and organization, Independent and collaborative work
Responsibilities
Manage patient expectations for pre and post care, Obtain and review patient demographic and insurance information, Review clinical records for completeness, Answer and triage incoming department calls, Greet visitors and direct inquiries, Provide coverage for co-worker responsibilities, Maintain confidentiality of information
Seniority
Entry-level, individual contributor