CareerPlan

Director, Product Management, Customer Management Platform Lead

McLean, VA, USFull-time$210k–$287k2026-09-18 → 2026-11-12
Based in United StatesNo visa sponsorship

Core

Lead the vision and delivery of the Customer Management Platform for line and balance transfer strategies, serving millions of Capital One and Discover customers.

Role type

Director, Product Management (Platform Lead)

Builds

Next-generation platforms for credit line increases, decreases, and balance transfers

Domain

Financial Services / Credit & Lending

Deliverable

product features

Required skills

Product Management, Platform Strategy, Team Leadership (4-6 reports), Cross-functional Collaboration, Audit & Compliance Management, Business Strategy Translation

Preferred skills

Consumer-facing digital product experience

Responsibilities

Define and refine platform vision, deliver high-leverage capabilities, recruit and coach product team members, ensure audit and customer readiness

Seniority

Director, strategic leadership with hands-on execution