ServiceNow Scrum Master
Core
Enable successful delivery of ServiceNow products and platform capabilities by driving Agile excellence and fostering high-performing teams.
Role type
ServiceNow Scrum Master
Builds
ServiceNow platform capabilities and enterprise service management solutions
Domain
Health care / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Scrum facilitation, sprint execution, impediment removal, backlog refinement, stakeholder coordination, RAID management, Agile coaching, release planning, data-driven process improvement
Preferred skills
Scaled Agile frameworks (SAFe, LeSS), organizational change management, complex matrixed environment navigation
Technologies
ServiceNow, Jira, Rally, Azure DevOps
Responsibilities
Facilitate Scrum ceremonies and manage sprint execution; Coach teams on Agile, Scrum, Kanban, and Lean principles; Identify and remove delivery impediments; Partner with Product Owners to refine backlogs and prioritize work; Serve as primary communication point for status reporting and decision-making
Seniority
Mid-Senior, hands-on IC
