Product Design Director, Frontline Servicing Experiences
Core
Lead the design team for mission-critical internal platforms and software ecosystems used by thousands of customer service agents during live interactions.
Role type
Senior IC Product Design Director (Internal Platforms)
Builds
Highly responsive, information-dense tools for live-call workflows and the design system powering frontline platforms.
Domain
Banking / Internal Operations / Live-Call Support
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Product design strategy, team leadership, design system architecture, complex workflow design, cross-functional partnership, business case development, technical orchestration
Preferred skills
Service design, content design, UX/UI leadership, Figma proficiency, interdisciplinary team management, OKR/roadmap shaping
Technologies
Figma, AI-driven pattern tools
Responsibilities
Manage and grow a team of Design Leads and senior designers; guide the design of clear interfaces for fast-paced live customer calls; oversee and evolve the design system with AI integration; partner with Product and Engineering leadership to influence roadmaps; set portfolio-wide design strategy for consistency.
Seniority
Director, hands-on IC with leadership