Specialty Operations Process Improvement Manager
Core
Lead and support process and performance improvement projects within Specialty Pharmacy to improve efficiency, quality, customer experience, and financial performance.
Role type
Specialty Operations Process Improvement Manager
Builds
Improved operational workflows and colleague performance metrics in front-end and back-end pharmacy operations
Domain
Healthcare / Specialty Pharmacy / Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Data analysis, Lean Six Sigma methodologies, Project management, Cross-functional team leadership, Workshop facilitation, Process mapping
Preferred skills
Lean Six Sigma Black Belt, Performance measurement in call centers or logistics, Minitab, SQL, Python, R
Technologies
Excel, Minitab, SQL, Python, R
Responsibilities
Conduct business process reviews of front end and back end pharmacy operations, Drive improvement in colleague performance across metrics such as call quality and net promoter score, Facilitate workshops, trainings, and brainstorming sessions, Interact one-on-one with all levels of management, Lead and develop cross functional teams
Seniority
Mid-Senior, hands-on IC