Senior Software Development Engineer (Production Support)
Core
Providing Level 1–3 production support, troubleshooting, and code fixes for critical Pharmacy Benefit Management (PBM) applications to ensure system reliability and business continuity.
Role type
Senior Software Development Engineer (Production Support)
Builds
Adjudication and client experience systems for PBM business customers
Domain
Healthcare / Pharmacy Benefit Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Java, Cloud platforms, Root cause analysis, Incident management, Distributed system debugging, Technical leadership, Code optimization
Preferred skills
Monitoring tools, Logging frameworks, Automation tools, RxClaim systems, Healthcare domain knowledge
Technologies
Java, Cloud
Responsibilities
Monitor application health and resolve production incidents, Perform root cause analysis and implement permanent fixes, Collaborate with cross-functional teams on incident resolution, Recommend and implement code fixes for stability and scalability, Participate in on-call rotations for critical services, Contribute to technical roadmap and innovation
Seniority
Senior, hands-on IC with leadership responsibilities