Robotics Processing Automation Support Engineer
Core
Provide second-level production support for Robotic Process Automation (RPA) bots and workflows to ensure operational stability and continuous improvement.
Role type
L2 RPA Production Support Engineer
Builds
RPA automation solutions using Automation Anywhere and UiPath
Domain
Healthcare / Robotic Process Automation
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
RPA production support, Automation Anywhere A360, UiPath Orchestrator, ITSM platforms, SQL, API troubleshooting, root cause analysis, incident management
Preferred skills
Agentic Process Automation (APA), AI agents, LLM-integrated automation frameworks, UiPath certification, Automation Anywhere certification, healthcare industry experience
Technologies
Automation Anywhere A360, UiPath Studio, UiPath Orchestrator, ServiceNow, Jira, REST, SOAP
Responsibilities
Monitor, triage, and resolve production incidents related to RPA automations; Perform root cause analysis on bot failures and implement corrective actions; Analyze logs and system behavior to diagnose technical issues; Manage incidents and changes using ITSM tools; Escalate critical issues to L3/development teams; Troubleshoot bot runner connectivity and execution failures; Diagnose dependency and environment issues impacting bots; Contribute to automation health dashboards and operational reporting; Analyze support trends to recommend process enhancements.
Seniority
Mid-level, hands-on IC