Software Support Analyst
Core
Provide expert problem-solving and advice to customers as the first point of contact for assistance with the 1link software application.
Role type
Software Support Analyst (1st and 2nd line)
Builds
1link payment solutions
Domain
Commercial payments / Software support
Deliverable
client delivery
Required skills
software incident management, customer advisory, software testing, data management, user training, system integration knowledge (XML/SOAP, APIs/JSON, FTP), JIRA/SQL/Team Foundation Server familiarity
Preferred skills
experience with system integrations via XML/SOAP, APIs/JSON, or FTP processes
Responsibilities
Provide support and resolution for 1st and 2nd line queries, manage software incidents and tickets, provide detailed advice on product best practices, test new software releases, support product specialists with data and issue management, deliver virtual and onsite user training
Seniority
Junior, 0-2 years experience
