Pharmacy Technician
Core
Assists customers with specialty product inquiries, manages inventory, and processes transactions for high-complexity medications in MS, Oncology, Hepatitis, HIV, Rheumatology, Dermatology, and Transplant/Gastrointestinal disease areas.
Role type
Specialty Pharmacy Technician
Builds
Specialty retail store operations and patient care delivery for complex chronic conditions
Domain
Healthcare / Specialty Pharmacy
Deliverable
client delivery
Required skills
Valid Tennessee Pharmacy Technician Registration, POS system operation, inventory management, customer service, technical product advice, sales metrics monitoring, basic troubleshooting
Preferred skills
Prior authorization experience, CPhT or ExCPT Certification, 6+ months healthcare customer service experience
Technologies
Point-of-sale (POS) systems, specialty retail management tools
Responsibilities
Respond to specialty product inquiries and provide technical advice, complete inventory management and restocking tasks, communicate product updates and promotions, compile customer complaints for management, monitor sales metrics and transaction data, operate POS systems for payments, collaborate with retail associates, prioritize tasks to ensure timely service, resolve product issues with customers
Seniority
Individual Contributor, entry to mid-level