Senior Provider Experience Program Manager - Healthcare Claims
Core
Drive Agile delivery of Provider Experience and Provider NPS initiatives, supporting business process and technology improvements across multiple lines of business in healthcare claims.
Role type
Senior Program Manager (Healthcare Claims Delivery)
Builds
Enterprise delivery of complex business process and technology initiatives for Provider Experience/NPS programs
Domain
Healthcare / Insurance Claims Processing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Agile delivery management, Program management, Scrum methodologies, Healthcare claims processing (adjudication, payment, rework), Stakeholder engagement, Risk mitigation, Process improvement, Root cause analysis, Executive presentation delivery, Cross-functional team leadership
Preferred skills
Agile certifications (SM, RTE, SPC), PMP
Technologies
Scrum, SAFe, Waterfall
Responsibilities
Lead enterprise delivery of complex business process and technology initiatives; Drive end-to-end delivery of Provider Experience/NPS projects ensuring on-time, in-scope completion; Identify and resolve delivery obstacles and risks; Monitor performance metrics and use data to optimize processes; Collaborate with business and technology partners to translate goals into actionable plans; Lead process improvements and root cause analysis; Provide practice leadership and peer mentorship to delivery practitioners.
Seniority
Senior, hands-on IC with mentorship responsibilities
