Service Engineer
Core
Resolve technical issues and analyze customer problems for cloud-based communications software.
Role type
Service Engineer (QA/Support)
Builds
Cloud-based communications and collaboration software
Domain
SaaS / Cloud Communications
Deliverable
client delivery
Required skills
debugging, root cause analysis, API concepts, web development concepts, database structures, QA testing, SLA management
Preferred skills
scripting or automation in testing environments
Responsibilities
Collaborate with engineers to resolve technical issues, interact with customers to analyze problems, deep dive into issues to identify bugs and perform root cause analysis, work with development teams to understand APIs and databases, provide support for product queries, test and validate fixes, identify recurring issues and suggest enhancements
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