Technical Design Lead for Salesforce Field Service Management
Core
Lead technical design, configuration, and development for KONE's Field Service Management (FSM) solution built on Salesforce Field Service Lightning, serving tens of thousands of field technicians.
Role type
Senior Technical Design Lead (Salesforce)
Builds
Custom mobile experiences and FSM core functionality for field service operations
Domain
Industrial IoT / Building Maintenance / Salesforce Platform
Required skills
Salesforce Field Service Lightning, Salesforce Service Cloud, custom mobile architecture, Salesforce data integration, SAP integration, IoT integration, solution architecture, technical design, configuration management, data model design
Preferred skills
Salesforce App Builder, Salesforce Developer, leadership in matrix organizations, supplier collaboration, international stakeholder management
Technologies
Salesforce, Field Service Lightning, Service Cloud, SAP, IoT
Responsibilities
Own technical design and solution for FSM Core and Mobile; translate business demands into IT functional and technical requirements; define optimal configuration balancing out-of-the-box functionality vs customization; support data model definition and data integrity; support application support teams in problem management; ensure solution development aligns with business objectives and IT standards; maintain up-to-date solution documentation.
Seniority
Senior, hands-on IC with leadership responsibilities