KONE Business Services Agent
Core
Partner with Key Account Managers to manage customer accounts and ensure accurate, timely invoice submission and collection compliance.
Role type
Business Services Agent (Billing & Accounts Receivable)
Builds
Invoices and billing documentation for general and assigned customer-specific accounts
Domain
Building automation and maintenance services (Elevators, Escalators, Doors)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Invoicing management, A/R account reconciliation, problem solving for invoice inquiries, coordination with branches and account managers, Microsoft products proficiency
Preferred skills
SAP experience
Responsibilities
Manage all aspects of invoicing in accordance with business/customer/legal laws and policies, Own production and submission of key and non-key account invoices, Coordinate with branches and account managers to ensure invoicing requirements are met, Assist with A/R account reconciliation for assigned key accounts, Problem solve and investigate invoice questions from internal or external customers, Partner with Americas KONE Business Services and key account sales teams
Seniority
Individual Contributor, entry to mid-level