Customer Service & Admin FR+NL
Core
Managing and processing customer contracts, including registration, changes, billing, and complaint resolution to ensure efficient service delivery.
Role type
Customer Service Specialist (Contract Management)
Builds
Customer contract lifecycle management and administrative support for sales teams
Domain
Elevator and building automation industry
Required skills
Contract administration, billing processes, complaint handling, MS Office, SAP, Salesforce
Preferred skills
French language, analytical skills, self-initiative, stress resistance
Responsibilities
Answer questions about contract registration, coordinate contract changes, provide administrative support to sales teams, handle customer complaints, contact customers directly for contract clarifications, collaborate with departments to improve processes