Doors engineer, Technical support
Core
Provide remote and on-site technical support for industrial and pedestrian doors, resolving complex issues and ensuring safety compliance.
Role type
Technical support engineer (doors)
Builds
Maintenance solutions and safety compliance for building access systems
Domain
Industrial automation / Building access systems
Deliverable
client delivery
Required skills
technical knowledge of pedestrian and industrial doors, health and safety knowledge, ADSA qualification, DHF qualification, CSCS certification, problem solving, IT skills
Preferred skills
customer skills, collaborative teamwork, full clean UK driving licence, willingness to travel
Technologies
Technical Helpdesk tool
Responsibilities
Provide remote and on-site technical support to Doors engineers, log cases to the Technical Helpdesk tool, deliver training to Doors engineers, assess maintainability of equipment before tendering, create and manage knowledge base articles, identify root causes and forward corrective actions, ensure compliance with safety standards and stop operations if hazards are detected
Seniority
Mid-level, hands-on IC
