Collision General Manager
Core
Leading and maintaining the day-to-day operation of a collision repair store to ensure exceptional customer experiences and meet KPIs and insurance metrics.
Role type
Senior IC collision center general manager
Builds
Collision repair services and glass services for vehicle owners
Domain
Automotive repair and insurance
Deliverable
physical/clinical work
Required skills
Prior leadership in collision repair, CCC1/Mitchell estimating experience, customer service excellence, budget management, staff coaching, safety compliance, production planning
Preferred skills
Post-secondary education, ability to motivate others
Technologies
CCC1, Mitchell Collision Estimating
Responsibilities
Manage annual and monthly operating budgets, forecast and track sales/profit/expense objectives, deliver performance reviews, monitor A/P and A/R, maintain repair facility cleanliness and equipment, provide staff training, ensure safety gear compliance, manage estimates and labor mix, lead repair facility personnel, conduct daily production meetings
Seniority
Senior, hands-on IC