Customer Service Representative
Core
Resolve customer inquiries, research and analyze mortgage accounts, verify account information, and implement solutions to ensure accurate records and timely resolutions.
Role type
Customer Service Representative (Mortgage Servicing)
Builds
Mortgage account solutions and customer support services
Domain
Mortgage and Real Estate Services
Deliverable
client delivery
Required skills
Customer service, Account research, Data verification, Problem-solving, Documentation, Basic math, System navigation, Regulatory compliance
Preferred skills
Mortgage servicing experience, Financial services experience
Responsibilities
Resolve customer inquiries, Research and analyze accounts, Verify account information, Implement solutions, Escalate complex issues, Document customer interactions, Assist with billing questions, Support service and compliance goals