Claims Resolution Specialist
Core
Handle high-volume second-level incoming calls to investigate, analyze, and resolve Home Warranty claims by partnering with third-party contractors and homeowners.
Role type
Claims Resolution Specialist (Customer Service)
Builds
Home warranty service resolutions and customer satisfaction
Domain
Home Warranty / Property Services
Deliverable
client delivery
Required skills
claim investigation, work order authorization, data analysis, documentation, parts procurement, contract terms explanation, payment processing, multi-tasking, difficult situation management
Preferred skills
bilingual Spanish
Technologies
Microsoft Office, company operating systems
Responsibilities
Investigate claims from start to resolution, authorize work orders, analyze claim facts, take reports from technicians and homeowners, answer escalated calls, purchase parts within limits, explain claim options and payment processes, obtain necessary documentation
Seniority
Individual Contributor, mid-level
