Public Benefit Supervisor
Core
Supervises daily operations of the Eligibility Services department, ensuring staff compliance with federal, state, and county benefit program requirements while monitoring productivity and quality.
Role type
Supervisory IC in healthcare revenue cycle eligibility
Builds
Operational efficiency and compliance in hospital eligibility services
Domain
Healthcare / Revenue Cycle Management / Public Benefits
Deliverable
Dashboards & analysis
Required skills
Team supervision, benefit program compliance, workflow monitoring, KPI tracking, staff coaching, cross-department collaboration
Preferred skills
Bachelor's degree, CRCR certification, AI tool management
Technologies
AI tools for process improvement
Responsibilities
Monitor staff account level work outcomes to ensure productivity and quality standards; Function as subject matter expert for department policies and government benefit programs; Develop proactive relationships with Medicaid caseworker partners; Assist with staff time and attendance compliance; Act as floater during staffing gaps or volume spikes