Care Coordinator, Experienced (DaVita IKC)
Core
Coordinate care resources and communication for Chronic Kidney Disease (CKD) patients, acting as a single point of contact between patients, providers, and VillageHealth Nurses.
Role type
Care Coordinator
Builds
Integrated care management services for CKD patients
Domain
Healthcare / Nephrology
Deliverable
client delivery
Required skills
Patient communication, provider coordination, appointment scheduling, care monitoring, referral process management, patient education
Preferred skills
MS Office proficiency (Word, Excel, PowerPoint, Outlook)
Responsibilities
Perform outbound calls to patients to understand clinical needs and connect with resources; Perform outbound calls to providers to schedule appointments or follow up on care; Answer inbound calls from patients, providers, and Village resources; Follow up with patients to ensure needs are met and schedule check-ins; Coordinate with clinical resources and providers to ensure smooth continuum of care; Monitor patient hospitalizations and follow up with VillageHealth Nurses; Notify patients of location and appointment times; Provide patients with education materials and send letters to primary care physicians and specialists; Assist with the referral process.