Hybrid Insurance Counselor I
Core
Provides education and guidance to DaVita dialysis patients about health insurance options, financial assistance programs, and employment decisions to alleviate stress and reduce financial burden.
Role type
Patient-facing insurance counselor
Builds
Patient education sessions and insurance advocacy
Domain
Healthcare (Dialysis) + Health Insurance
Deliverable
client delivery
Required skills
Medicare/Medicaid knowledge, commercial insurance plan expertise, patient communication, MS Office proficiency, valid driver's license, physical stamina (squat/walk/stand)
Preferred skills
Bilingual (English/Spanish), healthcare organization experience, motivational interviewing
Technologies
MS Word, Excel, PowerPoint, Outlook
Responsibilities
Conduct patient insurance education, identify opportunities to improve patient insurance status, provide information on financial assistance programs, act as liaison between patients and facility teams, complete insurance assessments, provide monthly reporting and analysis on key metrics, attend team meetings and trainings
Seniority
Individual Contributor, entry-to-mid level