Director, Clinical Programs (IKC)
Core
Lead the design and execution of high-impact patient experience and activation strategies for DaVita's value-based care and dialysis operations.
Role type
Senior Director, Clinical Programs
Builds
Patient experience programs and clinical journey activation strategies
Domain
Healthcare / Kidney Disease Care
Deliverable
product features
Required skills
Strategic thinking, clinical program management, people leadership, change management, data analysis, patient segmentation, executive communication
Preferred skills
Master's degree in Healthcare Administration/Public Health/Business, experience with complex chronic care populations
Technologies
PowerPoint, Excel
Responsibilities
Design patient experience programs focused on interactions, follow-through, and service recovery; drive strategies to empower patients during critical clinical moments; lead a team of 6-8 individuals; partner with clinical, operational, and technology teams; benchmark against industry best practices.
Seniority
Senior, hands-on IC with leadership responsibilities
