Project Manager - Patient Experience
Core
Oversee daily operations and execution of the Integrated Kidney Care (IKC) customer experience SaaS product expansion, delivering actionable insights to improve patient care quality.
Role type
Senior Product Manager (SaaS Customer Experience)
Builds
Patient experience platform for IKC populations
Domain
Healthcare / SaaS / Customer Experience
Deliverable
product features
Required skills
SaaS product management, project management, data analysis, stakeholder engagement, cross-functional collaboration, user training coordination
Preferred skills
Customer experience management, SaaS industry experience
Technologies
Dashboards, reporting tools, survey platforms, integrations
Responsibilities
Manage day-to-day operations and maintenance of the patient experience platform; deliver enhancements including refined dashboards, new population expansions, and additional survey moments; manage complex projects and processes to achieve goals; analyze qualitative and quantitative data to generate action plans; build partnerships across teams to gather feedback and identify improvement opportunities; facilitate stakeholder meetings and support user trainings.
Seniority
Senior, hands-on IC
