Bilingual Insurance Counselor I (Rio Grande valley/South Texas)
Core
Provides education and guidance to DaVita dialysis patients about health insurance options, financial assistance programs, and employment decisions to alleviate stress and reduce financial burden.
Role type
Bilingual Insurance Counselor (Patient Support)
Builds
Patient education sessions and insurance advocacy for dialysis patients
Domain
Healthcare (Dialysis) + Health Insurance
Deliverable
client delivery
Required skills
Medicare/Medicaid insurance knowledge, commercial insurance plan expertise, bilingual communication (English/Spanish), patient education, financial assistance program navigation, MS Office proficiency
Preferred skills
Healthcare organization experience, clinical staff collaboration, motivational interviewing
Technologies
MS Word, Excel, PowerPoint, Outlook
Responsibilities
Conduct patient insurance education, identify opportunities to improve patient insurance status, provide information on insurance coverage and financial assistance, complete insurance assessments, act as liaison between patients and facility teams, build relationships with field partners, provide monthly reporting on patient education metrics
Seniority
Individual Contributor, entry-to-mid level