Client Service Analyst,AS
Core
Ensuring DB Service Standards regarding Customer Service, Compliance, and Corporate Security are adhered to, including audit guidelines and regulatory circulars.
Role type
Senior Client Service Analyst (Compliance & Operations)
Builds
Operational compliance and service delivery for branch customers
Domain
Banking / Financial Services / Compliance
Required skills
Branch operations management, KYC and Anti-Money Laundering (AML) compliance, Audit guideline adherence, Expense monitoring and cost control, Regulatory circular display, Account opening and MF application processing, Voucher and Key Management, Exception handling, Suspicious transaction monitoring, Customer complaint resolution, Cash and Locker area security controls (via careerplan.io/jobs/R0450756-client-service-analystas-at-db)
Preferred skills
FEMA and Foreign exchange operations knowledge, AI tool utilization for workflow optimization
Technologies
AI tools
Responsibilities
Monitor and ensure adherence to internal and external audit guidelines (RBI, NSDL); Process account opening forms and MF applications accurately; Review suspicious transactions and large cash transactions; Manage customer complaints within committed TATs; Maintain security controls for Cash/Locker areas; Track expenses and control costs.
Seniority
Senior, hands-on IC
