Client Service Analyst
Core
Retain and grow strategic client relationships while ensuring strict adherence to internal policies, external legal/regulatory frameworks, and operational controls for a portfolio of clients.
Role type
Client Service Analyst (Banking Operations)
Builds
Client service operations and compliance adherence
Domain
Banking / Financial Services / Forex & Trade
Deliverable
client delivery
Required skills
Client relationship management, regulatory compliance (KYC, AML), forex and trade transaction processing, cash handling, clearing operations, audit preparation, customer complaint resolution, risk monitoring
Preferred skills
Experience in Forex and Trade services, proficiency in banking operations (RTGS, NEFT, LC, BG, MTT)
Technologies
Banking transaction systems, audit tools
Responsibilities
Facilitate interactions with new and existing clients, process forex and trade transactions per RBI guidelines, monitor expenses and control costs, handle cash activity and clearing operations, process account opening forms and insurance/investment operations, review suspicious transactions and large cash transactions, ensure clean audit reports, track and close customer complaints within TATs, maintain controls and access to Cash/Locker areas, raise service requests (SRs)
Seniority
Mid-level IC (2-4 years experience)
