Corporate Bank - Implementation & Service Manager - Associate
Core
Coordinate onboarding and setup of product solutions for new corporate clients, ensuring smooth business operations through responsive service and technical support.
Role type
Implementation & Service Manager (Corporate Banking)
Builds
Cash management product implementations, Internet Banking setups, and ERP integrations for corporate clients.
Domain
Corporate Banking / Financial Services
Deliverable
product features
Required skills
Cash management product knowledge, Internet banking setup, ERP integration, 2nd level technical support, incident resolution, project management, payment tracking, account information management, payment failure investigation, client service support, implementation planning, stakeholder communication
Preferred skills
Technical implementation background, AI tool usage for workflow optimization
Technologies
Internet Banking, ERP systems, DB-direct internet
Responsibilities
Coordinate account opening and Internet Banking setup; provide 2nd level support for DB-direct internet; deliver end-user training; manage ongoing technical support and incident resolution; provide daily client service support for payments and account details; investigate non-receipt of funds and payment failures; collaborate on implementation plans and timelines.
Seniority
Mid-level, hands-on IC
