Operations Specialist- Operations Vendor Oversight, AVP
Core
Oversee outsourced services and strategic service providers for retirement savings, pensions, and fund administration, ensuring governance, risk control, and operational efficiency.
Role type
Senior IC operations specialist (vendor oversight)
Builds
Stable, transparent, and resilient outsourced services for DWS's retirement savings and fund administration platforms
Domain
Wealth management / Asset management / Retirement savings
Required skills
Vendor governance, Service Level Agreement management, Regulatory compliance (German outsourcing), Process automation, Data analytics, Stakeholder management, Budget planning, Risk-based controls
Preferred skills
AI/ML use case identification, Python, Power Automate, SQL, Data visualization, Wealth management industry knowledge, German outsourcing regulations
Technologies
Python, Power Automate, SQL, Data visualization tools
Responsibilities
Oversee outsourced services through a robust governance framework aligned with internal policies and German regulatory outsourcing requirements; Develop and maintain service catalogues, SLAs, and KPIs; Lead service review and due diligence meetings; Act as key interface between business owners and service providers; Support joint project book of work and regulatory initiatives; Contribute to annual budget planning and vendor invoice validation; Help build vendor oversight model for new retirement savings account platform; Translate operational pain points into AI/automation use cases.
Seniority
Senior, hands-on IC