Production Specialist with German (f/m/x)
Core
Hands-on technician executing service management tasks, monitoring production activities, and resolving application incidents for Online/Mobile applications.
Role type
Production Specialist (Service Operations)
Builds
Supports global technology products and services for the Online/Mobile tribe
Domain
Banking / IT Service Management
Deliverable
client delivery
Required skills
SQL scripting, Log Analysis, Interface technologies, Service Management tools, Batch processes, System interfaces
Preferred skills
ITIL V3 foundation, DAP Environment
Technologies
SQL, DAP Environment, Service Management tools
Responsibilities
Execute start of day, intra-day, end of day, and end of period procedures; Monitor and track production activities; Analyze and resolve application incidents and problems; Develop SQL scripts for maintenance; Fulfill Service Requests addressed to L2 Support; Document status of incidents and service requests.
Seniority
Individual Contributor
