L2 Application Support & Release Engineer
Core
Provide Level 2 support for technical infrastructure components and application issues, including remediation, incident management, and release/disaster recovery activities.
Role type
L2 Application Support & Release Engineer
Builds
Production stability and reliability for global banking software applications
Domain
Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Oracle database, LINUX/UNIX, shell scripting, cloud environment, network connectivity troubleshooting, incident and problem management, root cause analysis, application monitoring, performance tuning, release management, disaster recovery exercises
Preferred skills
Control M, Tomcat, WebLogic, Apache, Fabric, Google Cloud, Kubernetes, IT project management, AI tools for productivity
Technologies
Oracle, Linux, UNIX, Shell, GCP, Kubernetes, Tomcat, WebLogic, Apache, Fabric, Control M
Responsibilities
Provide Level 2 support for technical infrastructure components and application issues; Drive tech adoption initiatives (GCP, EXACC, TRC); Estimate time for remediation actions; Conduct incident and problem management activities; Prioritize and steer root cause analysis for application production incidents; Perform releases/DR exercises/application maintenance activities; Contribute to process/compliance enhancements for technical infrastructure; Perform application monitoring and performance tuning; Provide technical input for infra patching affecting application stability; Help integrate new features/regions to the DB support model.
Seniority
Mid-level, hands-on IC
