Volunteering Operations Senior Executive
Core
Deliver operational excellence across the Volunteer Proposition by implementing and optimizing processes, systems, and ways of working to support volunteers and volunteer managers.
Role type
Senior Operations Executive (Volunteering)
Builds
Operational processes, guidance documentation, and a seamless volunteer experience for Cancer Research UK.
Domain
Non-profit / Charity / Volunteer Management
Required skills
Process improvement, system implementation, data analysis, stakeholder management, project management, compliance management, inbox management, reporting
Preferred skills
Advanced Excel, Microsoft 365, Salesforce, Siebel, Jotform, Contentful
Technologies
Microsoft 365, Salesforce, Siebel, Jotform, Contentful
Responsibilities
Partner with colleagues to deliver a consistent volunteer experience; Lead development and implementation of operational processes and documentation; Manage department inboxes and operational queries; Develop and maintain knowledge of key systems; Lead and support projects; Analyse operational data and produce reports; Collaborate on day-to-day delivery; Support and guide colleagues; Ensure compliance with volunteering legislation.
Seniority
Senior, hands-on IC