Platform Lead
Core
Technical and architectural ownership of the ServiceNow platform to deliver measurable business value.
Role type
Senior ServiceNow Platform Lead / Solution Architect
Builds
Scalable, secure, maintainable, and upgrade-friendly ServiceNow solutions
Domain
IT Service Management (ITSM) / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> product features (ServiceNow platform enhancements)
Required skills
ServiceNow development and scripting, ServiceNow architecture design, complex solution delivery, independent environment assessment, technical debt identification, automation strategy, root-cause analysis, technical documentation, stakeholder management, platform governance
Preferred skills
Experience with ITSM, CMDB, Asset Management, App Engine, Service Portal, Automated Test Framework, Discovery, Service Mapping, Performance Analytics, Strategic Portfolio Management
Technologies
ServiceNow, ITSM, CMDB, App Engine, Service Portal, Automated Test Framework, Discovery, Service Mapping, Performance Analytics
Responsibilities
Own technical direction, architecture, stability, security, and overall health of the ServiceNow platform; Design scalable and secure solutions; Perform hands-on development, configuration, and troubleshooting; Define and enforce standards for architecture, development, testing, and deployment; Lead complex technical discussions and platform upgrades; Guide developers, administrators, and implementation partners
Seniority
Senior, hands-on IC with strategic oversight
