Resident Engineer Australia
Core
On-site technical expert for a strategic customer in Melbourne, Australia, ensuring reliability and performance of Ciena optical transport and network management solutions.
Role type
Senior IC field engineer (optical transport)
Builds
Operational stability and performance of optical transport networks for a key enterprise client
Domain
Telecommunications / Optical Transport / DWDM
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
OTN, Broadband, Photonics, DWDM, ROADM, switching/transport technologies, OME 6500, RLS, Waveserver platforms, Python scripting, fiber optic troubleshooting, data communications protocols
Preferred skills
Network management applications, optical test equipment, interoperability analysis, complex problem analysis
Technologies
Ciena 6500, RLS, Waveserver, MCP, Python
Responsibilities
Deliver on-site and remote technical support for optical transport products; Analyze network issues and recommend solutions; Evaluate product performance and provide input for improvements; Create and validate customer-facing documentation (MOPs, RCA reports); Act as primary technical contact for troubleshooting; Resolve escalated issues via simulation and coordination with engineering teams; Facilitate communication across development, services, and sales teams
Seniority
Mid-level, hands-on IC
