Application Support Engineer, Service Reliability Engineering
Core
Design and manage robust infrastructure solutions to ensure the reliability and scalability of critical systems.
Role type
Application Support Engineer, Service Reliability Engineering
Builds
High-speed connectivity infrastructure and critical systems
Domain
Telecommunications / Network Infrastructure
Deliverable
infrastructure
Required skills
Cloud infrastructure management, System monitoring and metrics analysis, Incident management, Root cause analysis, Scripting and automation, CI/CD integration, Distributed systems knowledge, Database management, Security best practices
Preferred skills
Salesforce, Oracle, Mulesoft, ServiceNow, Systemic thinking, High-pressure problem solving
Technologies
Cloud platforms, Monitoring tools, Incident management platforms, CI/CD tools, Databases
Responsibilities
Design and manage robust infrastructure solutions, Proactively monitor system health using performance metrics, Lead incident management efforts during service disruptions, Analyze root causes of system failures and implement long-term solutions, Develop scripts and tools to automate repetitive tasks, Collaborate with development teams to align on reliability goals, Maintain comprehensive system documentation
Seniority
Mid-level, hands-on IC
