Kidney Care Specialist
Core
Support patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) through education, care navigation, and engagement to drive early adoption of treatment options and self-management strategies.
Role type
Senior IC patient care specialist (kidney disease)
Builds
Patient engagement and care coordination workflows for CKD/ESRD populations
Domain
Healthcare / Nephrology / Chronic Disease Management
Deliverable
product features
Required skills
Patient education, care navigation, relationship building, data tracking, CRM proficiency, virtual communication, regulatory compliance
Preferred skills
Clinical background (3-5 years), licensure/certification, experience with dialysis/transplantation, virtual patient education delivery
Technologies
Salesforce, EMR, Microsoft Office, digital platforms, dashboards
Responsibilities
Provide virtual care navigation regarding disease progression and treatment options; Conduct virtual or in-person patient interactions to assess needs and barriers; Collaborate with nephrologists and care teams for coordinated care; Document patient interactions and outcomes in designated systems; Identify patient barriers and connect with resources; Utilize dashboards to track engagement and outcomes; Participate in developing and improving virtual education materials.
Seniority
Mid-level, hands-on IC