Support Engineer - Mainframe
Core
Providing mainframe technical support for the Endevor product suite, resolving complex customer issues, and ensuring business outcomes.
Role type
Senior Support Engineer (Mainframe)
Builds
Customer support solutions and knowledge base content for Endevor product suites
Domain
Software Support / Mainframe / Enterprise Data Management
Deliverable
client delivery
Required skills
Mainframe troubleshooting, log analysis, root cause analysis, KCS methodology, lab environment creation, stakeholder management, mentoring
Preferred skills
Broadcom product certifications, Oracle/DB2/Unix/SMP/E certifications, Scrum methodology
Technologies
Endevor, Telemetry, Unix, SMP/E, DB2, Oracle
Responsibilities
Analyze logs to determine root causes and advise customers on solutions, Create lab environments to replicate customer issues, Mentor junior team members, Share knowledge via KCS methodology, Prioritize and balance workload across support channels, Partner with engineering teams to influence defect prioritization
Seniority
Senior, hands-on IC