Staff Technical Support Engineer - Mainframe
Core
Providing omni-channel technical support and troubleshooting for complex Broadcom Mainframe software suites to ensure customer business outcomes.
Role type
Senior Staff Technical Support Engineer (Mainframe)
Builds
Customer success and product adoption for Mainframe software
Domain
Mainframe computing / Enterprise Software Support
Deliverable
client delivery
Required skills
Mainframe troubleshooting, z/OS, Unix, ACF2, SMP/E, log analysis, root cause analysis, knowledge base management, customer relationship management, technical leadership
Preferred skills
Product line certifications, 3rd party certifications (z/OS, ACF2, Top Secret, DB2, Unix, SMP/E)
Technologies
z/OS, Unix, ACF2, SMP/E, Broadcom product suites
Responsibilities
Analyze logs to determine root causes and advise customers on solutions; Create lab environments to replicate customer issues; Mentor junior team members; Partner with Engineering Teams to prioritize defects; Share configuration best-practices with customers; Proactively identify barriers preventing customer adoption
Seniority
Senior, hands-on IC with mentorship responsibilities