Service Desk Support Specialist
Core
Provide first-level IT support for internal customers' PC and mobile device challenges, including incident resolution, hardware/software maintenance, and deployment.
Role type
Service Desk Support Specialist
Builds
IT support services for internal employees
Domain
IT Operations / Enterprise Support
Deliverable
dashboards & analysis
Required skills
PC and mobile device troubleshooting, incident ticket management, hardware and software installation, root cause analysis, security patch management, inventory management
Preferred skills
A+ certification, associate degree in IT or business, experience in team-oriented environments
Technologies
Incident ticketing systems, PC operating systems, antivirus software, monitoring tools
Responsibilities
Respond to and resolve incident tickets, migrate and upgrade PCs, deploy new equipment, document resolutions in tickets, collaborate with infrastructure team, apply security patches, maintain hardware/software inventory
Seniority
Individual contributor, no direct reports