Resident Services Manager - Verona
Core
Manages customer support for residents by handling service requests, rental issues, and coordinating community functions to drive resident retention.
Role type
Resident Services Manager
Builds
Residential rental communities
Domain
Real Estate / Property Management
Deliverable
client delivery
Required skills
Resident services management, customer service, maintenance oversight, vendor coordination, incident report review, community event organization
Preferred skills
Maintenance knowledge, fast-paced environment adaptability
Responsibilities
Resolve resident complaints and answer rent/fee questions; complete service request call-backs within 24 hours; create resident communications (newsletters, violation letters); organize resident events; evaluate curb appeal and office readiness; review security patrol and valet reports; manage front desk communications; prepare access keys for move-ins; coordinate emergency maintenance vendors.