PTP Expert, Project Lead
Core
Define and own the EMEA PTP process design, drive process and system changes, and ensure alignment with global strategy.
Role type
Senior Process Expert and Project Lead
Builds
Standardized PTP processes and system implementations across EMEA
Domain
Business Process Outsourcing (BPO) / Operational Excellence
Required skills
PTP process design, change management, KPI framework definition, root cause analysis, stakeholder management, team leadership, project management, process improvement
Preferred skills
Business management, operational excellence, ABG BSC systems knowledge, second foreign language
Technologies
PTP systems, ABG BSC systems
Responsibilities
Define BSC PTP business strategy and own EMEA PTP process design, initiate and approve changes in EMEA process framework, own control designs and approve deviations, define KPI framework and drive mitigation actions, lead change projects and task migrations, manage external and internal partners, mentor and support team members
Seniority
Senior, hands-on IC with leadership responsibilities