Airport Manager
Core
Oversee all activities at an airport location to ensure smooth operations, profitability, and customer/employee satisfaction, specifically managing vehicle rental services, shuttle logistics, and staff scheduling.
Role type
Airport Operations Manager
Builds
Vehicle rental services, shuttle transport, and operational workflows for customers at an airport location
Domain
Transportation / Automotive Rental / Airport Operations
Deliverable
product features
Required skills
P&L management, staffing schedule planning, customer complaint resolution, statistical analysis, budget preparation, HR policy implementation, operational planning, data review, staff direction, record keeping, priority determination, customer service, performance management, problem-solving
Preferred skills
Car/truck rental experience, human resources experience, training experience, general operations experience
Technologies
MS Office, BART, O2
Responsibilities
Manage customer service at rental counters and vehicle rental arrangements; oversee shuttling of customers between counters, cars, and terminals; handle and resolve customer complaints; provide statistical information on transactions and revenue; assist in annual budget preparation; monitor gasoline charges; implement HR policies; manage and plan staffing schedules based on business demands
Seniority
Manager, operational oversight