Customer Engagement Lead, C&MO, Shanghai/Beijing
Core
Lead and develop customer engagement strategy, solution design, and global rollout of customer experience projects in China.
Role type
Senior Customer Engagement Lead (Digital Transformation)
Builds
Customer experience projects (TODAI, CXF), field force transformation initiatives, and digital partner capabilities for HCP services.
Domain
Pharmaceutical industry, Digital Transformation, Customer Experience
Deliverable
product features
Required skills
Omni-channel strategy, Digital transformation leadership, Field force change management, Cross-functional collaboration, New product launch excellence, Product lifecycle management (LCM), Digital governance, HCP service integration
Preferred skills
Digital or Marketing background, MBA
Technologies
TODAI, CXF
Responsibilities
Lead customer engagement strategy and roadmap; Design and iterate customer engagement solutions; Manage rollout of global customer experience projects in China; Drive field force change management for transformation adoption; Collaborate on new product launches and mature product lifecycle management; Integrate digital partner capabilities for HCP services; Track engagement effectiveness against digital strategy and compliance.
Seniority
Senior, hands-on IC with team leadership
