Customer Engagement Lead, C&MO, Shanghai/Beijing
Core
Lead and develop customer engagement strategy, solution design, and global customer experience projects rollouts in China.
Role type
Senior customer engagement lead (digital transformation)
Builds
Customer engagement solutions and digital transformation initiatives for the field force
Domain
Pharmaceutical industry, digital marketing, customer experience
Deliverable
product features
Required skills
Customer engagement strategy, solution design, change management, cross-functional collaboration, digital partner integration, performance tracking, new product launch excellence, lifecycle management
Preferred skills
Digital or marketing background, MBA, omni-channel experience, pharmaceutical industry experience, team leadership
Technologies
Digital platforms, omni-channel tools
Responsibilities
Lead customer engagement strategy and roadmap, manage field force change management, collaborate on new product launches and lifecycle management, integrate digital partner capabilities, track engagement effectiveness against digital strategy
